FAQs - Waterworks Tamworth

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Frequently Asked Questions - Plumbing

 

How do you install plumbing to a bathroom in a basement? . . .

Installation of a special electric in line waste pump. This pump turns on after the toilet is flushed and pumps the waste up and out to the sewer drainage system.If your existing sewer drains drop below the concrete slab, electric in line waste pump may not be needed. A drainer would plumb new lines below the slab and connect to the existing drain lines.

How do you stop water continually running in to the toilet bowl? . . .

Several things cause the toilet to "keep running." Either the flap in the bottom of the tank isn't sealing shut. When you push the button, a lever connects an arm on the handle to the flap on the bottom of the cistern. The flap opens letting the water in the cistern to run through the bowl. After the cistern is empty, the flap should seal off the bottom of the cistern and let it refill. Also, the float valve can fail. When the cistern refills there is a float mechanism that is supposed to shut the water off when it gets to a certain level. If the float is out of adjustment or doesn't work any longer, there is an overflow tube where the water in the cistern will overflow into the tube and down to the bowl. If the cistern is full and won't stop running, check for adjustment on the float mechanism.

How do you clear a drain in the floor that stubbornly resists all drain-clearing products? . . .

This is a build up of hair, body grim and soap fillers. Remove the floor grate, use a toilet cleaning brush to scrub the bottom of the trap under the floor, poor a cup of disinfectant down the drain and flush out with clean hot water. If this does not resolve the problem than a drain cleaning machine may be required.

How often should a hot water system be serviced? . . .

You need to check the relief valves that they are in working order every 4 months and replace these valves every five years. The anode in an electric and solar hot water system requires replacement every five years.

If water drips from the shower head like a dripping tap, can this be easily fixed? . . .

Does the shower drip constantly over a period of 4-5 hours? If not, it's water holding in the shower head which has a water saving feature that holds water in the head. If it drips constantly, you'll need to have the taps serviced and check the integrity of the tap seats within tap set.

What can cause kitchen drainage problems? . . .

Sink wastes run to a 'trap' This will usually be a section of pipe work that comes apart just below the drain point on your sink. This trap is a low point in the system so heavier items can collect here and stop them from blocking the main system. So any heavy stuff you wash down your drain will collect there. Also fat washed down the drain will congeal here, making a plug of solid fat bound with any existing debris in your drain.

What could cause loss of hot water pressure throughout the house all of a sudden? . . .

There may be a small filter built into the cold water control valve on the hot water system. This filter may be blocked. A pressure limiting/reduction valve may be fitted to the hot water system. This valve may have failed and requires replacement.

What would cause a toilet to continuously keep filling the cistern? . . .

Your cistern is probably overflowing due to a failed fill valve, debris under the fill valve rubber or the float is set too high.

What would cause a vibration in the pipe supplying the toilet every time it is flushed? . . .

A loose washer in the shut off valve or a tap that is constantly turned on.

What would cause the water to be rusty and brown? . . .

Corrosion/rust forms on the inside of water pipes. A change in water pressure will cause this rust to turn loose and come through the taps. Sediment from the hot water heater. If the glass lining in the hot water heater may be compromised, allowing the metal jacket to rust. If this is the case, you are not long till the hot water system starts to leak.

Why does it take so long for hot water to arrive in the shower? . . .

Several conditions contribute. Distance your shower is from the hot water heater, type and age and size of pipe to your shower from your hot water heater and climate. Cold weather climate tends to cool the static water in the pipes while waiting to be turned on. Old pipes have a build up of rust / minerals inside slowing the normal flow. Distance, well it takes a while for the hot water to leave the tank and get to the tap especially if the other two factors are involved. Insulation of the pipes will alleviate some of this issue. This will help save energy and keep the water in the pipes hotter longer. If the water still takes an unacceptable time to warm up you have a circulation pump that circulates water from the hot line to the water heater through the cold line, installed. This means that you'll have hot water at the hot tap immediately.

Why would a tap in an upstairs bathroom not flow at all when other taps in the house are fine? . . .

The tap washer inside of the tap may have failed and is not allowing water to pass. There may be a blockage of debris pipe leading to that tap or on the out let of that tap.

Why would a toilet when flushed, fill the bowl completely with water and then another waste hole would bubble up with water? . . .

You have a blockage, within the main drainage line and the water is coming up in the other waste holes to alleviate pressure.

 

Frequently Asked Questions - Pools and Spas

 

Why is my pool green? . . .

  • Lack of chlorine and/or lack of circulation
  • The correct amount of chlorine stabilizer (cyanuric acid) must be used. The filtration must be running for at least 6 hours per day during winter, and 8 hours per day in summer
  • Blackspot often grows in areas of poor circulation such as corners, steps and beach entrances

    Causes of low chlorine:
  • Chlorine Pools - must have the correct amount of chlorine added each evening
  • Saltwater pools - Insufficient salt will cause low chlorine
  • If the chlorinator cell needs cleaning, chlorine will be low
  • Insufficient running hours will cause low chlorine
  • Breakdown of chlorinator - no chlorine
  • Blackspot algae will burn up chlorine very quickly

    Solution - a shock'n'clear to fix the cause

Why is my pool cloudy? . . .

  • A cloudy pool is the first sign of a pool turning green, so any of the above reasons could apply
  • Minute particles of dust
  • Calcium from granular pool chlorine

    Solution - talk to us at WaterWorks Tamworth for recommendations

I think my pool is leaking, what could it be? . . .

Natural evaporation is between 2-5 cm per week, depending on how hot and windy it is. If the loss is greater than this you need to call us at WaterWorks Tamworth

What causes 'blackspot' algae, how do I get rid of it? . . .

If algae is not treated and becomes established over weeks or months a root system establishes itself into the pool surface. Like any plant when the conditions are ideal (warm water and low chlorine) it grows and becomes visible. It can be seen either as small black spots or creeping between the tiles or pebble.

Solution - in its early stages there is a chemical to clear it up, but in later stages the pool must be emptied, guernied and chemically treated to successfully remove the blackspot.

When and how often should I check my pool water? . . .

The most important time to balance your pool water is as soon as possible after heavy rain. Chlorine pools should be checked daily. Saltwater pools should be balanced fortnightly during summer, monthly during winter.

How should I look after my pool during heavy rain? . . .

  • Run everything as normal, and re-balance the pool as soon as possible after the rain stops
  • It is a fallacy that if you turn everything off, the fresh water will float on top, therefore only the rain water will be drained off, the theory being that salt water is heavier than fresh water. We strongly recommend that you don't try this
  • If you must, turn off the chlorinator and use only liquid chlorine. If you run the chlorinator for long periods on low salt levels you will damage the cell, shortening it's life span, and at several hundreds of dollars to replace, is not a good idea
  • This practice will not save you much money, and will cause many problems. You still have to add the salt at some stage, and meanwhile add expensive chlorine on a daily basis

How do I drain water from the pool? . . .

  • If you have a filter with a backwash valve it is simple. Turn the valve handle to "waste" until the required level is reached. Do not move the handle while the filtration is running, turn the power off before moving the handle, and back on after, or you will damage the backwash valve gasket causing it to leak
  • Do not waste water on "backwash" as this will cause damage to your filter
  • If you have a cartridge filter then water can be siphoned out with your garden or vacuum hose

When I need to add Chlorine to my pool what type should I use? . . .

In saltwater pools use only liquid chlorine to 'super chlorinate'. Granular pool chlorine leaves a residual of calcium behind which is the white substance that regularly needs to be cleaned off the chlorinator cell electrodes. Large doses of calcium chlorine will cause cloudiness.

When water evaporates from my saltwater pool, do I lose salt? . . .

No, natural evaporation is between 2-5cm per week depending on wind and heat. Salt and Stabiliser do not evaporate.

How do I keep chlorine in my pool? . . .

Having trouble maintaining chlorine levels in your pool although you put plenty in? The most probable reason is a lack of chlorine stabiliser(cyanuric acid). In very rare instances it could be chloramines and is one of the tests routinely carried out on our visits.

Help! There are bugs in my pool! . . .

About every three or four years after heavy rain we get a plague of bugs, which lasts for around 3-4 weeks. It is not caused by poor chemical balance

Solution - there is a product available called 'Algaecide 20%'

What is wrong with my pool, the kids have earache? . . .

Probably nothing is wrong with the pool! It is almost certainly Tropic Ear, a fungus growth caused by dampness in the ear. A Doctor can fix it very quickly. Better still, teach your children to dry inside their ears as soon as they get out of the pool.

What is wrong with the pool, my kids have sore eyes? . . .

It could be that the 'pH' level is either too high or too low, only occasionally if the chlorine level is high. More often than not it is simply that the children have been swimming underwater for long periods with their eyes open. Swimming pool water is not a natural substance for the eye to be exposed to.

How can I prolong the life of my expensive chlorinator cell? . . .

Three things shorten the life of your chlorinator cell

Running the filtration for long periods on low levels of salt
Cleaning the cell in too strong a solution of cell wash
Not cleaning the cell often enough, leading to a build up of calcium

How long should I run my filter and chlorinator? . . .

Chlorine pools - 6 hours per day to filter the water clean
Saltwater pools - 8 hours per day in summer - half early morning, half late afternoon

6 hours per day in winter - half early morning, half late afternoon. This should maintain clean water and produce enough chlorine.

There is water leaking from under my pump motor, what is wrong? . . .

The mechanical seal needs replacing. It is important to have this simple repair done as soon as possible, or further more expensive damage will be done

My pump and motor is noisy, it is making a whining or screaming noises. . . .

The bearings and mechanical seal need replacing, if left the pump will soon stop working altogether

My filtration is working but no water is coming out. . . .

the impellor most likely needs replacing along with associated bearings and mechanical seal

My pool is making a gurgling sound, what is wrong? . . .

The water level is too low, it should be at least half way up the skimmer box opening, with about 2 cm (1") gap at the top. Don't forget to bleed the air out of the filter!

My pool is not skimming the leaves, what is wrong? . . .

Either the water level is too high, drop the water level to 2 cm below skimmer opening, or the weir door is missing.

How do I work out how much water is in my pool? . . .

Multiply the longest point (in metres), by the widest point, by the average depth, this will give you the approximate volume in litres.

What things should I consider when looking for a new filter? . . .

Diatomaceous Earth (DE) Filters offer the highest quality of water filtration. DE filters clean down to 3 microns, and give the best water clarity of all types of filters. DE filters have a backwash valve for ease of cleaning.

Sand Filters work by filtering the water through sand, they cope best with high amounts of suntan cream and are therefore the most suitable for Resort pools. Sand filters clean down to 25 microns, and have a backwash valve for ease of cleaning.

Cartridge Filters ideal for above ground pools, or where water is scarce. Cartridge filters do not have a backwash facility and are middle of the road for cleaning power, cleaning down to 15 microns.

What things should I consider when deciding on a pool builder? . . .

WaterWorks Tamworth is happy to help you evaluate any quotes, we can point out the differences between them and make sure you are comparing the same thing. When using a member of SPASA to build your pool, you have the security of SPASA's "Watertight" insurance.

What are the advantages of salt-water chlorination? . . .

Salt-water chlorination makes your pool much easier to maintain, needing much less attention than a chlorine pool. Because the chlorinator is adding chlorine to your pool automatically, twice every day, there is much less chance of anything going wrong, avoiding costly clean up measures. Salt-water chlorination is less than half the cost of a chlorine pool to run. Saves time, saves money, eliminates problems!

What is the difference in running costs between a salt water and chlorine pool? . . .

Salt-water pools cost less than half that of a chlorine pool. Most of the chemical costs associated with a salt-water pool occur during the wet season when the pool fills with rainwater and overflows. During the dry season there is very little expenditure on chemicals. The costs depend upon the size of the pool, the severity of the wet season, and the situation of the pool.